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The Salvation Army Officers of The Southeast Region Meeting Minutes

9-30-2015    Joseph and JoAnn Callaway address the Southeast Command for The Salvation Army Adult Rehabilitation Centers.  In attendance were 68 Senior Officers led by Lt. Colonel Mark Bell and his wife Alice.  Also in attendance were Robert Stutts, Director of Development with ARC Command and Jon Lee with The Richards Group Advertising Agency.  It was [...]

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Mama D’s

This is not a Restaurant Review.  Yes, Mama D’s sells delicious Italian food to devoted patrons who line up every evening and wait outside for up to an hour while at least a dozen eateries within a five minute walk are half empty or half full depending on your mood du jour.  But no, this [...]

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9 Responses

  1. Quoc D.
    Quoc D. August 17, 2015 at 4:09 pm | | Reply

    Great story! Thanks for sharing!

  2. Rick D. L.
    Rick D. L. August 17, 2015 at 4:16 pm | | Reply

    We discovered Mama D’s about 12 years ago in Manhattan Beach, CA and it is everything you said and more. Each and every time we go there we have a fantastic experience, oh and the food is AMAZING!

  3. Bruce L. B.
    Bruce L. B. August 17, 2015 at 4:24 pm | | Reply

    I couldn’t agree more! This spring I was in Newport for a real estate conference and my daughter saw all Mamma Ds great reviews on Yelp so she said we had to go there. As a foodie (a bit overweight as well) I can only say that they have “Customer Service” down to a science. From the valet parking to the hostess and all their servers–their peeps are trained and are truly authentic about their concern for their clients needs and their goal of achieving a remarkable dining experience for all their patrons. The food is very good, but the experience is truly off the charts. You gotta love the surfer, beach vibe and the spirit of all their young staff…

    Duplicated, this concept would be abundantly successful anywhere in the country. To me, the experience sings out loud the idea of “Clients First,” but it’s the unique, really hard to duplicate, “authentic” nature of all their customer communication that truly differentiates this outstanding dining experience! And YES, their signature “Pink Sauce” is as good as any I have ever tasted!

    Bon Appetit!!! :))

  4. Christine R.
    Christine R. August 17, 2015 at 4:26 pm | | Reply

    Joseph, this was beautifully written! I enjoy finding businesses that go “above and beyond” expectations to provide an experience to their guests. Thank you for sharing your experience! I look forward to trying Mama D’s the next time we are in that area.

  5. Vicki S.
    Vicki S. August 17, 2015 at 8:21 pm | | Reply

    Wonderfully written Joe. It’s definitely now on the list of places to visit next time I’m in California. Plus I love the message. ♥️

  6. Neil B.
    Neil B. August 18, 2015 at 4:50 am | | Reply

    Thanks for sharing your experience….serendipitously perfect timing, of course :-)

  7. Cindy F.
    Cindy F. August 18, 2015 at 7:36 am | | Reply

    Oh my gosh, Joseph and JoAnn – this is such a great story told as only you two could tell it!

    Thank you for sharing this experience and for this lesson!!!

    We love you,
    Cindy and Bill

  8. Laura M.
    Laura M. August 18, 2015 at 5:12 pm | | Reply

    Thanks for sharing that. My business has really picked up and continued to get better and better as I put your Client First Techniques into practice. My business is booming with referrals from past clients who tell their friends, families, etc that I’m the ONLY realtor to use and that I went above and beyond any other realtor they have ever used in the past.

  9. Matt W.
    Matt W. August 18, 2015 at 5:13 pm | | Reply

    It is so funny you guys highlighted this restaurant. I made a huge deal out of it a couple years ago to my staff and raved about their culture. Awesome experience, not just a meal.

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